Effective Date: August 2024
At The Silver Botanist (www.thesilverbotanist.com), we are committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, and protect your personal data when you visit our website or use our services. Please read this policy carefully to understand our views and practices regarding your personal data.
1. Information We Collect
We may collect and process the following types of personal information:
- Personal Identification Information: When you visit our website or purchase products from us, we may collect your name, email address, postal address, phone number, and payment details.
- Technical Information: We automatically collect technical data such as IP address, browser type, device information, and usage data through cookies and similar technologies when you interact with our website.
- Marketing and Communications Information: We may collect information related to your preferences for receiving marketing communications from us, as well as any feedback or reviews you provide.
2. How We Use Your Information
We use the information we collect in the following ways:
- To provide you with the products and services you request.
- To process your transactions and manage your orders.
- To communicate with you, including sending you order updates, promotional offers, and newsletters (with your consent).
- To improve our website, services, and customer experience.
- To comply with legal obligations or resolve disputes.
3. Cookies
We use cookies and similar technologies to improve your browsing experience. Cookies are small files that are stored on your device when you visit a website. They help us remember your preferences, enhance the performance of our site, and provide a more personalised experience. You can control cookies through your browser settings.
For more details on how we use cookies, please refer to our Cookie Policy.
4. Sharing Your Information
We will never sell, trade, or rent your personal information to third parties. However, we may share your data with trusted third-party service providers who help us operate our business, such as payment processors, delivery companies, and email marketing platforms. These third parties are obligated to keep your information confidential and only use it for the specific purposes for which it was provided.
In some cases, we may need to disclose your information to comply with legal requirements, such as responding to a court order or government request.
5. Your Rights
You have the right to:
- Access, update, or delete the personal information we hold about you.
- Opt-out of receiving marketing communications from us at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.
- Object to the processing of your personal data in certain circumstances.
- Request the restriction of processing of your personal data.
To exercise any of these rights, please contact us using the contact details provided below.
6. Security of Your Information
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no data transmission over the internet or electronic storage system is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
7. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including any legal, accounting, or reporting requirements.
8. Third-Party Websites
Our website may contain links to third-party websites. This privacy policy only applies to The Silver Botanist website, and we are not responsible for the privacy practices of third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.
9. Changes to This Privacy Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this privacy policy periodically for any updates.
10. Contact Us
If you have any questions or concerns about this privacy policy or how we handle your personal data, please contact us at:
Email: [email protected]
Phone: 07424 361 807
